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[Hongde Information] How do foreign traders deal with their work after the Spring Festival
Jan 30,2023
1, timely change the holiday time on the website
If you publish the holiday time on the website before the Spring Festival, you should revise it in time, and all relevant publications should be revised. E-mail automatic reply is set, you should revise and update it in time, otherwise it will affect the customer's intention to send you an inquiry.
2, contact the factory or supplier.
I wish them a new year, then inform us that we have already gone to work, confirm when their workers will arrive and can take orders for production, what is their supply capacity, understand the changes in product prices, and whether they can prepare us for quotations and other information.
3, contact the freight forwarder
It is also a new year to them, to tell us that we have already gone to work, and then to find out whether there are any changes and adjustments in the information of towing head and shipping after the Spring Festival, how the shipping space is, and when normal transportation can be carried out.
4. Classify and sort out the customers being tracked
(1) Customers who say they will place orders in years due to holiday delays
This kind of customers have clear objectives and complete information. They are generally the customers we often cooperate with and are also the objects we should focus on following up. For such customers, we mainly send emails to inform them that they are fully prepared (the factory resumes production, the daily output, the monthly output, the early supply of zui, the price changes, etc.) and can place orders at any time. After the customer sees it, he will arrange the order plan according to the information you provide.
(2) Customers who have placed orders or delivered goods years ago
Good after-sales service, so that customers feel a good shopping experience. For those who have already placed an order, they can send an email to tell them the latest production situation so that they can rest assured. Has been shipped, to track the shipping information, timely understanding of the situation, when can get the bill of lading, the issuance of bills of lading, etc.
(3) Customers who asked about the price or communicated deeply but did not place an order years ago
For various reasons, the customer may not have placed an order at that time, but it does not mean that he will not place an order in the future. Therefore, we should continue to track and understand these customers in depth and strive to win the order.
5, timely processing of new inquiries.
Check whether there are any new customer inquiries from all promotion channels, and send an email immediately to inform them that they have just seen the contents of the inquiry at work, introduce the company and the products they are consulting, and express their expectation to cooperate with them.
6, proofing customers group follow-up
In the past, for proofing customers, customers who had not been contacted for a long time sent a wave of emails and informed them that they had officially gone to work.
7. Follow up the work not done during the year
During the year, RF0 visitor marketing customers followed up again.
8, adjust the state, as soon as possible.
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