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Compulsory Course for Foreign Trade: How to Call a foreigner? With Oral English Price Negotiation Skills | Shipping Logistics | International Logistics | International Freight Forwarder | Guangzhou Freight Forwarder | Panyu Freight Forwarder | Hongde International
May 18,2023
Details determine success or failure. Spoken English for foreign trade is an important factor affecting the business level and performance of foreign trade salesmen. Have you done enough homework before calling foreigners?
1. about leaving contact information
1.1 read out the phone number in a foreigner's way.
When reading a string of phone numbers, zui should pause between every three or four digits.
Two or three identical numbers linked together, either double or triple
For example:
222 read triple two;
3344 读作 double three, double four;
5555 读作 double five, double five.
5555 if you want to say "five five five five five" is fine, but don't say four five that is 45!
1.2 The Correct Method of E-mail Address
@ reads "at" so "John@gmail.com" jiu is "John,at,gmail,dot,com"
What to say when the 2. is on the phone
In the company, you must give your name before answering the phone.
But don't say "I am" or "My name is"
Please add "speaking" jiu directly after your name.
Hello,Daniel Chang speaking.
Hello, I'm Zhang Daniel.
When asking someone to answer the phone:
方式A: Can I speak to Mr Scott,please?
方式B: Is Mr Scott there,please?
Can I speak to Mr. Scott, please?
Is Mr. Scott there?
How does the emergency situation return during 3. call
I'm sorry,the line's bad. could you repeat what you just said?
Sorry, the line is very poor, can you repeat what you just said?
In fact, I didn't understand each other's meaning.
I'm afraid I don’t follow you.
Could you repeat it,please?
Sorry, I didn't understand. Can you repeat it?
I'm sorry，I'm not sure I understand.
Would you mind explaining it again.
Sorry, I don't seem to understand. Would you mind explaining it again?
Correcting the other side.
Actuall y，it's 16，not 60.
In fact, it's 16, not 60.(emphasis on words that cause confusion)
I’m sorry，but I think there has been a misunderstanding.
The payment's due next week，not next month.
Excuse me, but I think there's been a misunderstanding.
The account is due next week, not next month.
4. price negotiation skills
Price negotiation jiu is the result of the comparison of the comprehensive strength of both sides. In the negotiation, we should try our best to encourage the other party to say more. We should say "yes" and "please go on" to the other party and ask the other party to answer questions so that the other party can talk more about their situation and understand the other party as much as possible.
If the price is too expensive, jiu talks about product quality and takes customers to visit the enterprise. A good corporate culture is also a weight to increase prices. Don't pester with customers to compare their own prices with similar prices. Avoid this comparison and change the subject. Or directly, there is no place to compare. Also said that we must do it, even if we lose money, honesty zui is important.
Foreign Trade Spoken English Price Negotiation Vocabulary
Your price is competitive (not competitive)
I can’t accept
It’s too high
What do you mean?
It seems acceptable
How about a discount of 5%?
I’m afraid I can’t agree with you here
What do you think about the price？
We're ready to reduce the price by 5%
There is no room for any reduction in price
Price is hovering between $5 and $8
We've already cut the price very fine
We regret we have to maintain our original price
What kind of a reduction did you have in mind then?
I think a discount of about 20% would be sufficient.
We've already cut down our prices to cost level.
Your price is much too high, can you come down a little?
Our rock-bottom price is $500/mt， and cannot be further lowered.
Your price is much higher than the price from U.K. France and Germany
Since the prices of the raw materials have been raised， I'm afraid that we have to adjust theprices of our products accordingl y
Should you be prepared to reduce your limit by say 10% we might come to terms
A: We are very interested in your silk fabric, but I am considering the price. I wonder what price you want?
B: Silk is $120 per yard, including a 5% discount.
A: The price is much higher than I expected. Can it be lowered a little?
B: But if you order a little more, we 'd like to raise the discount to 10%.
A: What terms of payment can you offer if we accept your price?
B: Maybe we'll consider extending the credit period.
A: That would be great. Jiu is so settled.
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